The practices discussed in this article are only carried out by company’s who inform their employees that they are doing so. There would be some concerns over privacy rights if any recording or monitoring went on without the employee’s knowledge.
1. Employee Performance Review
In order to help improve customer service and consumer relations staff are often recorded as they field calls. The calls of a new employee are recorded in order to help with training and confidence building and a sales person is taped to ensure that they are sticking to the process and are using the correct tactics and closes. In fact in many jobs the worker can be video or audio taped in some way for the purpose of improving performance, from both the employee and the company. The footage and audio recordings are usually reviewed with supervisors or managers to evaluate and improve the overall performance of the company.
2. Legal Compliance
In regulated industries, recording and taping of telemarketing activities which are in line with The Data Protection Act gives both the company and the customer some legal protection. Also, electronic recording and storage of any call into a company, from receptionist to sales person can be invaluable for both customer and company in as much as there could be a debate or disagreement between sales person and client about what was promised on the telephone and what was agreed in writing.
3. Legal Liability
Employees who are exposed to offensive graphic material on colleagues’ computer screens by accident or employees who send inappropriate images or messages via email need to be monitored as it is the company’s responsibility to protect all employees from exposure to such material. Staff who bully other members of the workforce by these means should be put through a disciplinary process, which is set out by the government which may lead to the dismissal of the employee. This will ensure that all staff members involved will be treated fairly and according to the law.
4. Productivity Measures
Personal use of a work computer should be greatly discouraged by a company, as surfing the net, personal use of office e-mail and telephone expend time and assets on non-business related activities. These activities often distract other members of staff so even more time is being spent on non-business activities. Monitoring the employees’ computers or installing CCTV into the workplace can deter the personal use of office equipment and resources. It only takes one member of staff to abuse the services and equipment in the workplace and if nothing is done about it this situation can become the norm for other staff.
5. Security Concerns
Protecting valuable corporate information is a primary concern in business. New ideas, client contact and bank account details and Human Resources information all need to be highly protected from being abused. Everything that cannot be deleted needs to be locked away with strict management of the keys and passwords. Employees need to be encouraged to shut down computers and not leave keys or passwords in full view of anyone wishing to take advantage. Top secret projects need to remain a secret. To guard against company espionage CCTV cameras and voice recording devices can be used to pick up any sniff of deceit.
Charlie Hodgson, along with fellow private detectives has had a full and exciting career as a private detective. Throughout the many years he has experienced a huge number of investigations for both the general public and businesses alike and has a great knowledge of spy equipment and gadgets that can be used for surveillance and monitoring. To read more articles like this visit http://www.privatedetectives-manchester.co.uk/
Photo source: http://www.flickr.com/photos/mariettaga/6513402769/