Over the past decade or so, technological communications have been advancing rapidly. Work places have changed from just having a telephone line and a fax machine to having email, Skype, VOIP, instant messaging, multiple phone lines and more. In this article we explore the need for telecommunications training and look at the different types of training available.
The Need for Telecoms Training
To stay ahead in business today, every company needs to ensure that it is contactable at any time with key staff members being contactable in any place to ensure smooth operations. Where a few years ago, customers would have been given an email address, landline number and perhaps mobile number for their account managers. Today they want to be able to contact the person they need to using any form of technology and that requires a unified communications system covering everything from mobiles to land lines, email to tablets, VOIP and more.
Increased Adoption of Telecomms Technologies
With the cost of most of these technologies coming down in price, many more businesses are adopting them in order to offer their customers better customer service. Although this sounds simple enough, in reality it is causing a lot of internal problems for companies. New telecoms systems mean disruption and change for staff with many staff members not being able to use the new technology introduced. This is why a need has arisen for effective telecoms training by professionals.
The Types of Telecoms Training Available
There are a wide range of telecoms training options available which vary depending on the technology being used, the existing skill levels of staff and of course the company’s training budget. The first method of training is assisted online training. This training is a relatively cheap way of training staff as it involves them sitting in front of a computer with an internet connection and undertaking a series of training modules and related tasks. Other than price, the main advantage is that this type of training usually lets staff learn at their own pace with experienced trainers being contactable online if there is a problem or clarification is required. However assisted online training can prove to be time-consuming as staff can work at their own pace and businesses might want a quicker way to train staff.
The alternative is in-person training. This can either involve your staff going to a training facility to undertake the training or for a qualified professional to come into your business to train your staff. In-person training is slightly more expensive than assisted online training as you are paying for dedicated trainer time but one of the advantages is that a dedicated timeframe can be devoted to the training to fit with business needs. Another benefit of in-person training is that training can be given at all levels and tailored to meet the technological skills and needs of your staff – teaching your staff only what they need to know in order to perform their functions within the business and nothing superfluous to requirements.
Whichever telecoms training option you choose for your business, it is an investment into the future of your staff and your company as a whole. Companies who fail to adopt modern telecoms technology will be left behind in the business world.
An article by Nathan Griffiths who enjoys writing telecoms and technology articles.